RETURNS & EXCHANGES
Our refund and exchange policy is valid for 30 days from the date of purchase. If 30 days have passed, unfortunately we are unable to offer a refund or exchange.
Eligibility for Returns
To be eligible for a return:
Items must be unused, unworn, unwashed, and in the same condition as received
Items must be in their original packaging, with all tags and hygiene liners intact
A receipt or proof of purchase is required
We do not refund:
Original shipping fees
Taxes or duties
Return shipping costs
Any taxes or duties incurred when returning an item
Route Shipping Insurance is non-refundable, even if a product is returned.
Refunds
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed and credited back to your original method of payment within a few business days. Processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund:
Please check your bank account again
Contact your credit card company, as posting times may vary
Contact your bank, as processing delays can occur
If you have completed all the above steps and still have not received your refund, please CONTACT US.
Sale Items
Only regular-priced items are eligible for refunds.
Sale items are final sale and cannot be refunded or exchanged.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange for the same item, please email sales@ittswim.com before sending your return.
Returns should be sent to:
ITTSWIM / IMPOSSIBLE ACTIVE
426 Tampines Street 41
#07-429
Singapore 520426
Gifts
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return once the item is received.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
Shipping Returns
Customers are responsible for all return shipping costs. Shipping costs are non-refundable.
If a refund is approved, the return shipping cost will not be reimbursed.
For items valued over SGD 75, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or undelivered return shipments.
